Podium is a software platform that helps small businesses manage their interactions with customers. It offers features such as customer reviews, payment collections, omnichannel communications, and marketing tools.
Get Reviews On Google & Facebook With Just Two Clicks
Podium can help you get your customers to review and rate your business on Google, as well as other platforms. All it takes is a few mouse clicks. It can also send out requests for reviews via Facebook and other websites in your industry like Yelp.
Its omnichannel approach allows customers to be connected with your team via email, SMS, and online chat.
You can also use the platform to collect feedback, which is a great indicator of customer satisfaction. It offers feedback templates as well as NPS. But you can also ask custom questions to get the right data.
Interaction Platform - Thryv
Podium also has a centralized mailbox that makes it easier for customers to communicate with them on a variety of platforms. You can also share conversations with your colleagues from one inbox, which makes it great for cross-company communication.
Podium offers many communication tools, such as chatbots, that you can use to communicate with your team. You can also send custom messages to your team members and create responses.
Google Posts allows you to share content on social media. This new feature lets you create messages that will be displayed on Google Maps and your Google My Business page. This will improve your business's visibility on local searches. This can result in more sales.
Easy and Quick Payment Collection with Text-to–Pay
Taking payments has never been more simple. Text-topay is now possible. You can securely accept payments via a two-way SMS connection to your customer's cell phone. This will eliminate the need to make phone calls and slow turnaround times for mailed invoices.
This allows you to focus on what really matters for your business, which is growing and improving it. It also helps to cut down on costs, as it eliminates the need for a human to handle customer transactions and reduces paper tags and postage.
Collaboration with Podium is easy for large teams
You can easily collaborate with your team via the centralized mailbox. This makes it simple to track all work and the status of each task. You can also assign conversations to a particular team member and monitor their progress, giving you a clear picture of how your company is doing overall.
It's also easy to use, with a streamlined interface that allows you to send, receive and track messages from all the different channels you use. A leaderboard allows you to view the performance of each employee and monitor their response times.