Spirit was the top-rated US airline for complaints for five years. However, in 2013, Spirit's reputation among travelers took a turn for the worse. Spirit was the subject of many complaints in the fall 2013. Skytrax dropped the airline's rating down to two stars.
Although the airline's 2014 launch of 24 nonstop routes helped to improve its image, it still remains controversial. Some passengers complained about the treatment of their customers by the airline.
"No frills. no nonsense" is the airline slogan. It does not provide complimentary beverages or food onboard, and customers pay a premium for such items. Its seats can be uncomfortable. Customers have also reported that they pay a premium for their luggage.
Spirit Airlines flies from Orlando, Philadelphia, Las Vegas and Fort Lauderdale. They plan to expand their service to New York City, Boston, Tampa. Only a few of the planes have Wi-Fi. Spirit will announce the price of this service after Wi-Fi testing is completed.
Spirit's customer-centric approach is based on the belief that customer loyalty is key to commercial success. The company provides three status tiers to help customers achieve this: Silver, Free Spirit Member, or Free Spirit. Customers can earn points for every dollar that they spend on flights. These points can be redeemed for various perks.
Spirit also offers several add-ons to their status tiers. Spirit has a wide range of add-ons that can be used to help you find exactly what you want. Regular flyers can use the Point Perk program to earn a set number of points every time that they travel. They might be eligible to receive extra legroom depending on their status.
Spirit offers passengers no free music or movies on flights, unlike other airlines. Spirit is focused on making passengers feel comfortable. The airline's seats, which don't recline and are filled with people, demonstrates this. This is despite the fact that it is considered to be a better choice than other airlines due to its larger cabin.
Valid credit cards are required in order to obtain a seat. You must also check in online for your flight. You may not be eligible for a lower rate on any other purchases if your card is not accepted. If you are looking for a way to get a seat and some other perks, you may want to consider applying for a credit card with Spirit Airlines. Read the Free Spirit FAQs to learn more about this program.
Despite being a mediocre airline, Spirit still carries a few bright spots. In 2014, it launched 24 new nonstop routes and plans to do so in 2015. It also plans to increase its Wi-Fi offerings over the next few months.
While Spirit has gained a bad reputation, the company is one of the most rapidly growing carriers in the world. It's relatively inexpensive compared to other budget airlines.